Privacy Policy
Last updated: 2026
1. Who We Are
HAUL PICK (haulpick.com) operates an online load board that connects shippers — including businesses and individuals requesting a quote — with licensed motor carriers and brokers for vehicles, motorcycles, RVs, buses, heavy trucks, boats, trailers, heavy equipment and other freight. This policy explains what we collect and how we use it.
2. Information We Collect
Account information: company name, company address, phone, website, representative first and last name, email, account role, USDOT/MC numbers and verification data. Quote requests from individuals: name, email, phone, pickup and delivery locations, and shipment details — no account required. Load and shipment content: cargo type, year/make/model where applicable, quantity and type of freight, condition, color, weight, trailer requirement, dates, special instructions, and uploaded load photos and company logos. Transaction data: requests, bids, counteroffers, accepted dispatches, digital signature records (typed name, timestamp, IP), pickup and delivery status, messages, ratings and reviews. Billing data: onboarding fee and subscription status, plan, coupon usage, and Stripe customer and checkout identifiers — card numbers are handled by Stripe and never stored by us. Technical data: log, device and usage information needed to operate and secure the service.
3. How We Use Your Information
To create and secure accounts; to publish and match loads; to verify carrier and broker operating authority against third-party FMCSA registry data; to route requests, bids and counteroffers; to record digitally signed dispatches; to send transactional email such as new request, counteroffer, acceptance, pickup and delivery notifications and guest dispatch or messaging links; to process onboarding fees and subscriptions; to display ratings and reviews; to prevent fraud and abuse; and to meet legal and regulatory obligations.
4. Information Shared Between Users
When you post a load or request a quote, non-sensitive load details are visible to verified marketplace users. When a dispatch is requested or accepted, the shipper and the carrier see each other's contact details as needed to complete the haul. Individual (non-business) shippers see a carrier's ratings and reviews rather than full authority records. Company profiles, logos and company-level reviews are visible to signed-in users. Reviews left for an individual are shown under that individual's name and are not attributed to any company.
5. Service Providers
We do not sell your personal information. We share it only with providers that operate the service on our behalf: our cloud database, authentication and file storage provider; Stripe for payments; Resend for transactional email; and third-party FMCSA registry data providers for carrier verification. Each processes data only to provide their service to us. We may also disclose information when required by law or to protect our rights and users.
6. Guest Links and Tokens
Individuals who request a quote can accept, decline, counter, sign and message about a shipment through secure token links sent by email, without an account. Anyone holding that link can act on that shipment, so do not forward it. Links may expire or be revoked, and activity through them is logged.
7. Data Security
We use industry-standard technical and organizational safeguards, including encryption in transit, authenticated access, row-level authorization rules that restrict records to the users entitled to see them, and private storage buckets for uploaded photos and logos. No method of transmission or storage is completely secure.
8. Data Retention
We retain account, load, dispatch, signature, review and billing records for as long as your account is active and thereafter as needed for legal, tax, accounting, dispute-resolution and fraud-prevention purposes. Quote requests are retained so we can service and follow up on the request.
9. Your Rights and Choices
You may access and update your profile, company details and logo at any time from your account, and request deletion of your account and associated marketplace data by contacting us. Depending on where you live, you may have rights to access, correct, delete, or port your information or to opt out of certain processing. You may opt out of non-essential email; transactional messages about your active shipments and billing will continue while your account is active.
10. Children's Privacy
HAUL PICK is intended for business and adult use. We do not knowingly collect personal information from anyone under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
Questions about this Privacy Policy? Email support@haulpick.com or call 239-984-9967.